.
.
.
.
Packaging
& Privacy
Your privacy
is our "Number One Priority"! We Do Not sell
our customers information. We Do Not send junk mail to our
customers. Customer data is always confidential. All orders are shipped
in plain, discreet boxes with 'Stellar Sales, Inc.' as the return address.
No detailed description of any item appears on credit card receipts. 'Stellar
Sales' is the only company name that ever appears on any transaction or
box. All internet order transactions are encrypted and submitted
to a highly secure SSL server. Once the order is received the information
is stored to prevent the possibility of data access..
|
.
.
.
Methods
of Shipping
We ship via
United States Post Office [First Class - Priority - Express Ovenight -
Global Priority and Global Express], DH, Federal Express and United Parcel
Service [Ground - 3 Day Select - 2 Day Select - Next Day Air - International].
|
.
.
Shipping
Charges and Delivery Time
Shipping Charges and Delivery Time
Options are selected by you at the time you place your order. We ship via
United States Post Office, United Parcel Service and Federal Express upon
request.
Please also read Delivery
Time below before you make your selection.
.
United
States Shipping Base Rates Are:
5 - 7 Days
Standard Delivery [First Class or Priority]
All orders of $00 - $20.00 have
a shipping and handling charge of $7.95.
Orders from $20.01 - $40.00 have
a shipping and handling charge of $8.95
Orders from $40.01 - $75.00 have
a shipping and handling charge of $11.95
Orders from $75.01 - $250.00 have
a shipping and handling charge of $16.95
Orders from $250.01 and above have
a shipping and handling charge of $18.95
2 - 3 Days
Delivery [Priority or Blue Label]
Base Rate Above + $11.00
Overnight
Delivery [Express or Red Label]
Base Rate Above + $16.00
Shipping & Handling Charges
On Orders Shipped to Non-U.S. Addresses
.Canada
Shipping Rate Options Are:
Air 5-7 Days - Base Rate Above +
$7.00
Air 2-3 Days - Base Rate Above +
$21.00
Call Customer Service For Overnight
To Canada 1-818-503-3970.
.All
Other Internationl Shipping Rate Options Are:
Air 5-7 Days - Base Rate Above +
$11.00
Air 2-3 Days - Base Rate Above +
$21.00
On-Line Tracking - Base Rate Above
+ $41.00
Call Customer Service For International
Overnight 1-818-503-3970.
Some merchandise is noted as overweight
and additional shipping charges may apply. Additional charges will
be applied to your credit card at the time the order is shipped.
|
.
.
Order
Processing & Transit Time
Order Processing Time includes time
to process and pack your order. Order Processing Time is based on 'Business
Days'. Business days include all weekdays (Monday through Friday), but
not week-ends. Orders received on Saturday or Sunday are considered to
have been received on business day Monday. Orders received after 10AM P.S.T.
are considered to have been received the next business day. If the merchandise
is in stock, your order should leave our warehouse in 1-2 business days.
If the merchandise is on back order it may take additional time. Shipping
Time is selected by you when you select the shipping method above. It does
not affect Order Processing Time - only the amount of time that it will
take an order to be delivered to you by the carrier. Selecting Overnight
Delivery DOES NOT GUARANTEE THAT YOUR MERCHANDISE CAN BE DELIVERED OVERNIGHT
- ONLY THE TIME IN TRANSIT FOR DELIVERY BUT NOT THE AMOUNT OF TIME AN ORDER
WILL NEED FOR PROCESSING. If you have an order that is time specific
please contact us at 1-800-779-8077 or (818) 503-3970 or email us to check
for availability.
|
.
.
International
Orders
Credit Cards
or Bank Wires are required on all International Purchases. We verify
the authenticity of all card holders and you will be asked to supply the
name of the bank that issued your credit card and their phone number along
with the security code on the back of the credit card. Processing of
international orders will not begin until verification is made. In
some cases orders may be held up to 15 days while infomation is verified.
Prices are given in U.S. Dollars and will be converted to your currency
by your local bank or credit card company. International orders
are shipped by Global Priority Mail which usually arrives within 5 - 7
business days. Countries that do not have Global Priority Mail and
orders are shipped via Airmail will arrive in the destination country within
1-2 weeks after being shipped, but please allow up to 30 days. The U.S.
Postal Service delivers packages to the nearest customs processing center
in the destination country. Depending on the efficiency of the customs
processing center, packages may be delayed while waiting to be cleared.
Express Global Priority [ 2-3 day delivery ] is available for an additional
$15.00 charge This may speed the delivery process but delivery is
NOT GUARANTEED. Over-night delivery is available with Federal Express or
DHL. For Overnight Delivery of International Orders you must contact
us by phone or email. Some merchandise, because of it's overweight
status may require additional shipping charges. Any customs charges
that may occur are the responsibility of the customer and we have no control
over any fee's customs might charge you. You are responsible for knowing
the laws of your country. Please be certain that the products you
order are legal in your country before placing your order. Any packages
that are rejected by customs will be abandoned and no credit can be issued.
We have no control on how many days "customs" in your country might hold
the package for inspection. We do not process orders for delivery of items
to countries embargoed by the U.S. Government. WE
DO NOT GUARANTEE DELIVERY OF ANY INTERNATIONAL SHIPMENTS AND WILL NOT BE
RESPONSIBLE FOR ANY ITEMS NOT CLEARING CUSTOMS OUTSIDE OF THE UNITED STATES.
|
.
.
Back
Orders
Although we
try our best to have all items in stock at all times, occassionally we
encounter situations where the manufacturer cannot supply us with a particular
product as soon as we would like. In such situations, we will ship
all available items to you upon receipt of your order and then we ship
the back-ordered item(s) as soon as we receive a shipment from the manufacturer.
Your credit card is charged at the time of your order for all items, including
those that may be back-ordered. Should you decide that you do not wish
to await a back-ordered item, please let us know as soon as possible so
that we may cancel the back-order and issue a credit to your card.
All back-ordered items are shipped at our expense. In some cases,
substitutions of similar items may be made.
|
.
.
Order
Cancellations
Our goal is
to ship orders as soon as possible. Our system is fully automated, therefore,
changes cannot be made once your order has been submitted. **NOTE: shipping
and handling on orders that have been processed are the responsibility
of the customer. To avoid a penalty, cancellation of an order must
be done before the order has batched with the credit card company which
allows us to void the sale. After this grace period for void of sale,
any order may be cancelled prior to shipment for a 25% cancellation fee.
The fee will be deducted from the payment that was made with a credit of
the balance being returned to the customer. During high volume
seasons orders can not be cancelled.
|
.
.
.
Returns
Please select
your purchases carefully, because of the nature of the products we offer
"ALL SALES ARE FINAL". The only exception is a defective product
which must be returned immediately upon opening. You
must contact "Customer Service at 1-818-503-3970 between the hous of 9AM
- 5PM Pacific Standard Time for a return authorization and return shipping
information. The product will be exchanged for a duplicate product
ONLY! Any item returned without prior authorization will be refused.
Any item returned as unclaimed will be subject
to a "Restocking and Handling Charge". Orders that have been returned
because of incomplete or errors in the address are subject to a re-shipping
charge.
|
.
Visit Our Site Directory Here . .
.
.
|
