Information | Secure
On-Line Ordering |
Session Cookies |
& Privacy | Methods of Shipping | Shipping
Rates | Order Processing & Transit Time
Declined | Order Canceled | Sale
Authorized | Out of Stock Merchandise | Cancellations|
doesn't seem possible that our company has been providing adult products
on the internet for more than a decade. Our commitment to our customers
has always been to provide discreet shipping, fast delivery plus the lowest
internet prices. We now find that, in order to keep these cost savings
in place, but faced with the current economics and rising prices, it has
become necessary to reduce overhead and streamline our services.
We regret that we will no longer be offering telephone assistance but will
provide customer support on-line 24 hours a day. This means we will
be able to continue to pass these incredible cost savings on to YOU our
ON-LINE is EASY. You will notice that our shopping cart is different that
most companies - you are not required to enter a password. This means
that, for extra security, we do not store any information about you online.
Start by going to any of our product pages - beside each item is a Purchase
Button. Simply type the quantity into the box next to the desired product
and click the Add to Cart Button and then the Return Button. You may select
different items by clicking on the Product Directory listed on the left
side. If you need to change the contents in your shopping cart change the
number ordered and click Update. To remove any item set quantity to zero
and click Update. If you experience any problems with ordering or have
questions about any product EMAIL
US. When you have selected all of your purchases you will then be asked
to fill in your personal information. This information is ONLY USED to
verify that you are the authorized card holder and provide us with the
necessary shipping information. Please make sure that you fill out all
of the blanks correctly and be sure to double check your email address
so that you can be sent a confirmation of the order. Last, you will be
asked for your Credit Card number and Expiration date. This information
is then encrypted and submitted to a highly secure SSI server. You will
then immediately receive a confirmation of the order you just placed via
e-mail. On the email will be a Transaction Number. For security purposes
your information is stored off-line under that Transaction Number. If you
need to contact us for any reason regarding your order please use that
use session cookies to keep your shopping cart from emptying as you go
back and forth between merchandise pages and the shopping cart. A session
cookie expires when you close your browser. Cookies cannot be used to retrieve
data from your hard drive, obtain your email address, or obtain sensitive
view our site but will be unable to complete an order. To complete an order
you need to set your browser to accept cookies at least temporarily while
privacy is our Number One Priority! We Do Not sell our customers information.
We Do Not send junk mail to our customers. Customer data is always confidential.
orders are shipped in plain, discreet boxes with 'CEC PRODUCTS, Inc.' as
the return address. No detailed description of any item appears on credit
card receipts. 'CEC PRODUCTS, Inc.' is the only company name that ever
appears on any transaction or box. The only invoice you will receive is
sent via email. All internet order transactions are encrypted and
submitted to a highly secure SSL server. Once the order is received the
information is stored to prevent the possibility of data access.
ship via United States Post Office (Parcel Post - First Class - Priority
- Express Overnight/2 Day), United Parcel Service (Ground - 3 Day Select
- 2 Day Select - Next Day Air) and Federal Express (Ground - 3 Day Select
- 2 Day Select - Next Day Air).
Charges and Delivery Time Options are selected by you at the time the order
read delivery times below before you make your shipping selection.
Base Rates Are:
- 7 Days Standard Delivery (First Class or Parcel Post)
orders of $00 - $20.00 have a shipping and handling charge of $10.95.
from $20.01 - $40.00 have a shipping and handling charge of $14.95.
from $40.01 - $75.00 have a shipping and handling charge of $18.95.
from $75.01 - $250.00 have a shipping and handling charge of $25.95,
from $250.01 and above have a shipping and handling charge of $29.95
- 3 Days Delivery (Priority or Blue Label) Base Rate Above + $20.00.
Delivery (Express or Red Label) Base Rate Above + $35.00.
Delivery will have an additional shipping charge + $20.00.
ordering on our web site you understand that the shipping charges are ESTIMATES.
The shipping total does not take into consideration nor does it reflect
any dimensional size/weight adjustments. * Some merchandise is noted as
overweight and additional shipping charges may apply. Additional
charges will be applied to your credit card at the time the order is shipped.
*Additonal charges may also apply to orders shipped to the states of Alaska
and Hawaii. We may not be able to ship to hotels, some mail forwarders
and/or PO Boxes depending on location or if there are known issues with
the location. USPS may not be available for all locations.
WE ARE NO LONGER SHIPPING OUTSIDE THE UNITED STATES.
Processing & Transit Time
Processing Time includes time to process and pack your order. Order Processing
Time is based on 'Business Days'. Business days include all weekdays (Monday
through Friday), but not week-ends. Orders received on Saturday or Sunday
are considered to have been received on business day Monday. Orders received
after noon P.S.T. (West Coast Time) are considered to have been received
the next business day. If the merchandise is in stock, your order should
leave our warehouse the same day. If the merchandise is on back order it
may take additional time. Shipping Time is selected by you when you select
the shipping method. It does not affect Order Processing Time - only the
amount of time that it will take an order to be delivered to you by the
carrier. Selecting Overnight Delivery DOES NOT GUARANTEE THAT YOUR MERCHANDISE
CAN BE DELIVERED OVERNIGHT. Express and Saturday delivery may not
be available for all locations. Some areas of this country are 2
and 3 days express delivey areas. If you have an order that is time specific
please EMAIL US
to check for availability. Note: Your order will be delayed if your
billing information does not match what your bank or credit card issuer
has on file.
automated system determines the best possible shipping option for your
order. Express orders are shipped UPS, Fed Ex or USPS Express. After your
order has been shipped, we will send you an email confirming that your
package has been sent and will also contain a tracking number. Most
orders can be tracked via the shipping carriers web site. CeC Products,
Inc., does its best to ensure your delivery arrives on time. However,
delivery dates are NOT GUARANTEED and there may be any number of unforeseen
reasons why your order may arrive after the estimated arrival date. We
DO NOT GUARANTEE OVERNIGHT OR SATURDAY DELIVERIES.
If My Order Was Declined?
credit/debit card can be declined for many reasons, [wrong card number,
wrong CVV number, expiration date, a daily limit, insufficient credit or
an any issue with your bank. Credit card authorization is handled by an
automated system, we may not be given the exact reason for decline. If
your order is declined please do the following:
Re-enter your credit card information or change to a different credit card.
If you are using a prepaid card, please call the phone number on the back
of the card to add your personal information as well.
This will resubmit the order, and we will try to authorize your card again.
If your card is declined again, please contact your card issuing bank to
find out why they will not authorize the charge.
If your bank confirms it is okay, go back and resubmit your order.
If My Order Was Cancelled/Voided?
your order was canceled, you will receive an email explaining the reason
why. Most often the reasons are either the inability to verify the billing
address or the merchandise on the order is out of stock. If you card was
already charged, a refund will be processed within 1-2 business days. Most
banks will make the funds available to you after another 1-5 business days.
payment authorization takes place when an order is submitted on-line and
the Credit Card Company/Bank puts the money on hold but it is not immediately
removed from your account. All internet financial transactions are handled
in this manner. Then if an order is voided, the hold on the money
is released to the processor by 'CeC Products, Inc.'. The process can take
1-3 business days to cycle back to the credit card processor. Most
card issuing banks will then make the funds available to you within 1-5
business days. We have NO CONTROL on how quickly funds are made available.
All questions regarding credit card processing should be referred to your
financial institution and their number would be on the credit card/debit
card that was used to place the order.
we try our best to have all items in stock at all times, occasionally we
encounter situations where the manufacturer cannot supply us with a particular
product as soon as we would like. In such situations, we will ship all
available items to you upon receipt of your order and issue a refund for
the out of stock item(s). We also ship from multiple locations across
the country and your may be notified that you order has been split shipped.
This means that the order will then arrive in separate packages and at
different times. Your credit card is charged at the time of your order
for all items, including those that may be split shipped or refunded. In
some cases, substitutions of similar items may be made.
the event that a substitution may be necessary to make certain that your
order is delivered on time, we take the utmost care in assuring that your
order is as similar to your choice as possible even if this means substituting
merchandise of higher value. Under these circumstances, merchandise substitutions
may be shipped without verbal confirmation from you.
goal is to ship orders as soon as possible. Our system is fully automated,
therefore, changes CANNOT be made once your order has been submitted. **NOTE:
Shipping and handling on orders that have been processed are the responsibility
of the customer. To avoid a penalty, cancellation of an order must be done
before the order has batched with the credit card company which allows
us to void the sale. Cancellation must be made during business hours.
After this grace period for void of sale, an order may be canceled prior
to shipment for a 25% Cancellation Fee and providing the order process
can be interrupted. The fee will be deducted from the payment that was
made with a credit of the balance being returned to the customer.
This pertains only to orders that we are able to stop - once an order has
been packaged and placed on route with a shipper the order CAN NOT BE CANCELED.
select your purchases carefully, because of the nature of the products
we offer, ALL SALES ARE FINAL. The only exception is a damaged order which
has occurred in transit. We must be notified upon delivery. You must
contact Customer Service
within 24 hour of delivery so that we can determine how the damage occurred
and make a claim with the delivering carrier. Should a product be defective
it is covered under a warranty by the manufacturer. Please make sure
to fill out any warranty card or go on-line to register your product with
the manufacturer.. Any item returned without prior authorization
will be refused. Any item returned as unclaimed will be subject to a 25%
Restocking and Handling Charge. All order are shipped to the exact
shipping address as provided to us when the order is placed. It is
the customer's responsibility to ensure that the address entered is in
accordance with the shipping courier's address specifications. Orders
that have been returned because of incomplete or errors in the address
are subject to a re-shipping charge. If corrected address can not
be established, customer will be issued a refund less the shipping charges
of the original order plus a 25% Restocking and Handling Fee.
orders made on this web site are subject to acceptance and availability.
use of this Web Site or any Web Site owned by 'CeC Products, Inc.' constitutes
your agreement to both follow and be bound by all outlined Terms and Conditions.
If you do not agree to these terms, please do not use this Site. Should
you have entered any of our web sites and bypassed this Agreement, the
use of this site will still bind you to the Terms and Conditions as outlined.
an order on this Web Site, you declare that you are of appropriate legal
age to purchase any of our merchandise offered for sale. If 'CeC
Product's, Inc., discovers that you are not legally entitled, as defined
by your state regulations, to order any of our products, then there is
no contract created and no legal obligation for the order to be fulfilled.
Products, Inc.' does not assume any liability or responsibility for any
damages arising out of or in connection with the use or misuse of any products
purchased from us. It is the customer's responsibility to determine the
suitability of a product for any particular use. The entire risk as to
the quality or performance of the product is with the customer. By purchasing
products from us, the customer agrees to withhold harmless, indemnify,
protect and defend 'CeC Products, Inc.' against any incident of action
involving products purchased from 'CeC Products, Inc.'. As with all
adult products, read and follow the instructions directed by the manufacturer
before proceeding with use.
we strive to obtain accurate product information, on occasion manufacturers
may alter their product. We, therefore, cannot guarantee or ensure
the accuracy, completeness or timeliness of any product information which
may relate to product descriptions, sizes, ingredients, pricing, and availability.
We reserve the right to correct any errors, inaccuracies or omissions and
to change or update information at any time without prior notice (including
after you have submitted your order). We apologize for any inconvenience
this may cause you. We recommend that you do not solely rely on the
information presented on this web site and that you contact the manufacturer
prior to purchase. We also recommend that you always read labels,
warning, and any directions provided by the manufacturer. Content
of this site if for reference purpose and is not intended to substitute
for advice given by any licensed health professional.
dispute arising out of or related to these Terms and Conditions or the
sales transaction between 'CeC Products, Inc.' and Customer shall be governed
by the laws of the State of Nevada. 'CeC Products, Inc. and Customer consent
to the exclusive jurisdiction and the exclusive venue of the State Courts
of the State of Nevada, Douglas County, to resolve any dispute between
them related hereto, and the parities waive all rights to contest this
exclusive jurisdiction and venue of such Courts.
Products, Inc., may choose to not accept any order for any reason.
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